The UX Researcher champions the needs and goals of partners (employees) across the client's in-store web and mobile digital platforms. Employing a variety of research methodologies, the UX Researcher brings the user to life in the design and development process and leverages methodologies to study user behavior on digital platforms. Using strong collaboration skills, the UX Researcher influences outcomes and proposes well-informed directions for design. This role works cross-functionally with Designers, Product Managers, Engineers, and Business Stakeholders to deliver improvements and innovations for the client's digital products.
Job Duties - Responsibilities:
Work closely with the design team to plan and organize user research such on generative studies (e.g., in depth interviews, in-person observations, etc.) evaluative studies (e.g., usability studies, concept tests, etc.) and post release evaluations. Use both qualitative and quantitative data to bring forward new insights that generate product innovations. Work with Product Managers and Stakeholders to understand and incorporate business requirements into the research. Interpret and communicate results and opportunities in clear, concise, and compelling ways across different audiences.
Job Requirements:
Applied experience with in-depth interviews, field studies, usability testing, concept testing, post-release evaluation, and dashboard data visualization experience. At least 2 years of relevant work experience performing both generative and evaluative research in a fast-paced software development environment. Experience with all aspects of the user research lifecycle (study design, recruiting, moderation, analysis, reporting, and communicating). General understanding of strengths and shortcomings of different research methods, including when and how to apply them during each product phase. Experience using Figma and related tools. Positive attitude and proactive. Portfolio REQUIRED - 2-3 case studies generative, evaluative, post-launch presentation.
Desired Skills & Experience:
Evaluating Data Visualization experience.
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